Q: What Indoor Services can Handymanfind assist me with?
A:
All cleaning including carpet, upholstery and high-rise windows
Carpentry, door fittings, peepholes and lock installations
Electrical maintenance, rewiring and compliance certification
Furniture assembly and appliance installations
Tiling, re-grouting, grout cleaning and water sealants
Under floor heating, air-conditioning and solar panelling
Plumbing, damp proofing and painting
Laminate/Parquet flooring, carpeting and screeding
Dry walling, partitioning, plaster boarding and repairs
Interior decorating and Feng Shui
Q: What Outdoor Services can Handymanfind assist me with?
A:
Garden Landscaping, maintenance, irrigation/ borehole installations
Shed installation, repairs and Porter-Pottie hire
Gutter clearing, chimney sweeping, replacement and repairs
High pressure patio cleaning
Paving and building contractors
Pool, pond and water feature upkeep
Bee, snake and pest removal / control
Rubble removal and container hire
Palisade fencing, brick / concrete walling and gates
Electric gates, garages and perimeter lighting systems
Intercom, camera and other security installations
Awnings, thatch and carport canopies
Q: What about Emergency Services (Burst geyser/ water pipes, electrical problems, locksmiths etc)
A: Select the 24/7 Emergency Service and your request will specifically be sent by email and sms to those service providers who offer a 24 hour emergency service solution.
> Back to top
Q: How do I know I can trust the Service Provider I let into My Home or Office?
A: Upon signing up a service provider to the Handymanfind solutions/ supplier network, we require full disclosure of all relevant and pertinent information regarding the business and business owner. Before referring any service solutions or supplier to you we have on record, all address details, ID, CC, CK and or VAT Numbers, all contact information and account details.
Q: What other security measures can Handymanfind offer me?
A: After activating your service/ supplier request, you will receive an e-mail confirmation with a unique reference code for your specific query. Upon informing the relevant service provider/ supplier of your request, they will receive the corresponding reference number which you, in turn, can request to be quoted upon initial contact, making certain that you are being contacted by the relevant service provided as recommended by Handymanfind.co.za
Q: How can Handymanfind ensure quality workmanship and materials from service providers and suppliers?
A: Handymanfind relies on users of our network for feedback and rate service providers they have had firsthand experience with. When logged into the "My Handymanfind" page, when closing service requests you are able to rate the level of service you received. From workmanship to quality of supplies, pricing, time taken to complete the job and your overall satisfaction of services rendered. Your rating is completely anonymous and you are able to honestly feedback your experience to other Handymanfind users without inhibition. Should a supplier/ service provider be identified as not delivering satisfactory standards of workmanship or quality they will be removed from the network and receive no further references.
Q: How much is this service going to set me back by?
A: Nothing. There is no charge to use the Handymanfind "Request a Service"
Q: Are you going to force me to register to use the Handymanfind Service?
A: No, the Handymanfind service is available to all users without having to register your personal details.
> Back to top
Q: How are service providers/ suppliers notified of my request?
A: Handymanfind service providers / Suppliers are notified via e-mail with your detailed request and contact information.
Q: Where are Handymanfind Service Providers / Suppliers Situated?
A: Service Providers / Suppliers are located all throughout South Africa and you can locate the one closest to your location by specifying your "Region" in the "Request a Service" form.
Q: What is the difference between Garden, Home and Office Services?
A: There is no difference between the service providers / suppliers for garden, home or office maintenance and repairs; this is simply to assist us in notifying the most accurate contractor to assist you with your handyman needs.
Q: How do I list my business to receive requests on the Handymanfind Network?
A: Using the "Contact Us" form, select the "Become a Service Provider" option, complete your details and submit. A Handymanfind representative will be in contact with you shortly thereafter to verify your request.
Q: Is there a listing fee to register my business on Handymanfind.co.za?
A: Yes, Handymanfind offers various subscription options to service providers / suppliers. Contact one of Handymanfind's consultants to discuss the subscription option that best suits your needs for a comprehensive quote.
> Back to top
Q: After Submitting a service request, why must I activate this (the request) by clicking on the link in the e-mail confirmation mail I receive shortly after submitting online?
A: By clicking on the link provided in the email activation message you receive shortly after submitting your online service request confirms that your contact details and service request is correct to ensure that the most relevant service provider/ supplier gets in contact with you.
Q: Why do I have a Password to Handymanfind.co.za when I was not required to register?
A: After activating your first service request, a user password is automatically issued to you for your convenience. Use this password to login to the "My Handymanfind" and update your information to pre-populate future service requests when logged in, follow-up, re-submit or closer current service requests and rate service experiences.
Q: What is my Service Request reference number for?
A: After activating your service request you will receive an e-mail confirmation with a unique reference number
> Back to top
Q: How do I request a service?
A: Click on the "Garden", "Home" or "Office" button on the homepage or select the "Request a Service" tab below the Handymanfind logo. This will open up the Handymanfind Request Form which you are required to complete and submit in order to notify the relevant services provider/ supplier of your specified requirements.
Q: Do I have to login/ register to submit a service request to the Service Provider Network on Handymanfind?
A: No, you are not required to login/ register to Handymanfind in order to submit service requests. You will, however, be issued with a password after activating your first request, which you may use to login to "My Handymanfind" for future service requests. In doing so, this will automatically pre-populate service request forms with your current contact information, saving you the time and bother of retyping in your information.
Q: What is the difference between Garden, Home and Office Services?
A: There is no difference between the service providers / suppliers for garden, home or office maintenance and repairs; this is simply to assist us in notifying the most accurate contractor to assist you with your handyman needs.
Q: What does "Region" refer to in the Service Request form?
A: Region refers to your location, or the region in which your requested service is required to operate in.
Q: What does "Service Location" refer to on the Service Request form?
A: When selecting the service location you are required to stipulate if the service you require is for the Garden or Home maintenance/ repairs or alternatively, Office maintenance/ repairs.
Q: What does "Service Required" refer to on the Service Request form?
A: "Service Required" refers to the core function that you need the requested handyman to perform;
Supply - provide you with items
Install - fit, mount, set up or bed in
Supply and Install - Provide you with required items as well as administer the installation of these
Repair / Service - fix, mend, restore, renovate, overhaul
Q: Can I re-submit the same service request?
A: Yes, using your automatically issued password, login to the "My Handymanfind" page where all previously submitted service requests (that are still currently open) are listed. Locate the request you wish to re-submit and you can opt to either "re-submit" the original or "edit and re-submit".
Q: I can't find the service I require
A: If you are having difficulty locating a service solution that you require, contact a Handymanfind representative using the "contact Us" form and we will gladly assist you with your query.
> Back to top
Q: What is "My Handymanfind"?
A: "My Handymanfind" is your handyman dashboard where you can manage submitted service requests, update your details and rate the service received from service providers/ suppliers.
Q: How can I manage my service requests?
A: When logged in to the "My Handymanfind" page, you are able to view, follow up or close service requests that you may no longer require or that have been attended to since the last time you visited Handymanfind.
Q: How can I re-submit the same service request?
A: When logged into the "My Handymanfind" page, all previously submitted service requests that have not been closed are listed for you to "re-submit" or "edit and re-submit". Simply select the option that you wish to proceed with and the request will be re-submitted to relevant service providers/ suppliers.
Q: How do I close a submitted service request that is still open?
A: Login to the "My Handymanfind" page and select the "Close service request and rate service" option to close open requests.
Q: Why should I rate the service provider / supplier?
A: By rating the Handymanfind service provider / supplier that assisted you with your request, provides valuable feedback to other Handymanfind users as well as the Handymanfind network, ensuring that only premium service professionals attend to service requests made on Handymanfind.co.za
Q: Is my rating kept anonymous?
A: Yes, at no point will the Handymanfind service provider/ supplier receive detail of your identity after having provided feedback. If you wish for your identity to be know you may do so in the free text "comment box".
Q: Why should I update my details on Handymanfind?
A: By keeping your contact details up to date on Handymanfind, each time you login with you automatically issued password, service request forms will be pre-populated with your most up to date contact information, ensuring that service providers/ suppliers will be able to contact you with ease.
Q: I can't remember my Password to "My Handymanfind"?
A: Type in your e-mail address in the login box on the "My Handymanfind" login page and select the "I forgot my password, please send it to me" link. Handymanfind will e-mail your password to you for you to login with.
> Back to top
|
|
